Contact Us
We are an online store only and respond to all orders and inquires online and via email.
Email us with your questions and we will respond to you asap, most often within a few hours. If you have not heard back from us within 24 hours please make sure you check your spam folder
Returns & Exchanges
We will include a packing slip with the shipment. Please contact us immediately if you wish to return the item for a refund or exchange. All shipping costs are non refundable and new shipping charges may occur for exchanges. We must receive the item within 14 days in the original packaging in New condition, with all labels attached and with no signs of use or wear, ie dirt or horsehair. If the item is not returned in its original condition a 30% restocking fee may be charged. Refunds are given on the merchandise only.
When you contact us for a return we will notify you with a return shipping address either to us or directly to the manufacturer, depending on the request.
Custom orders and all Arista sales,which are special orders, are final sales and are non refundable.
International Orders
We welcome international orders. Please contact us directly as actual shipping cost may be higher. All orders are charged in US Dollars and we are not responsible for exchange fluctuation. Please note that you may be responsible for additional custom duties.